Auto Safety House
Job Description
Job Title: Back Parts Counter-Person
Department: Parts - Service
Reports To: Service Manager
SUMMARY
Provide knowledgeable, timely, and friendly service and guidance to internal and external customers for stock and non-stock parts distributed by the branch.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Adhere to company policies and procedure.
- Research orders to assist technicians, managers, and as needed front counter.
- Serve as back-up to Front Counter Sales (ie assist with customers, answer phones, etc)
- Establish working relationships with all departments and branches of the company.
- Suggest product changes, additions, and stocking levels.
- Continuously strive to improve the department and the company.
- Help out on the parts counter or phone room when volume dictates.
- Offer assistance to other departments when needed.
- Review open order report and keep it under control.
- Make sure all non-stocking parts are returned to the vendor and all refunds and credits are applied for and processed in a timely fashion.
- Handle internal & external customer problems in a friendly and professional manner.
- Work closely with the warehouse and purchasing managers to resolve daily issues.
- Always keep a clean and professional appearance.
- Be a team player and a leader by example, and do not settle for mediocrity.
- Maintain stock levels on showroom displays. Keep the displays neat and orderly.
- Maintain a clean working environment.
- Attend counter meetings and training sessions.
- Report improper behavior.
- Take responsibility for your actions.
- Respect other employees.
- Come to work on time every day.
SUPERVISORY RESPONSIBILITIES
No direct reports, but successful candidate must be able to work constructively in a team environment.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
REQUIREMENTS:
- At least 2 yrs experience in related parts
- Good customer skills
- Self motivation
DESIRABLE SKILLS:
- Light duty trailer parts(axles.brakes,hitches)
- Atmv /trk lighting
- Karmak (preferred) or other computerized parts management system experience
- Front/back counter sales experience
- Emergency lighting experience
- Bus parts experience
The individual must possess these skills and abilities, or, explain and demonstrate that he/she can perform the essential functions, with or without reasonable accommodation, using some combination of skills and abilities.
EDUCATION and/or EXPERIENCE
- Candidate must exhibit strong ability in communication, problem-solving, and customer service.
- Position requires technical knowledge in one or more of the DESIRABLE SKILLS areas mentioned above.
LANGUAGE SKILLS
Ability to read and write accurately in English. Fluent knowledge of one or more of the DESIREABLE SKILLS areas above. Spanish fluency is desirable but not required.
MATHEMATICAL SKILLS
Ability to accurately count, calculate mark-ups and margins, add, subtract, multiply, divide, and work with fractions.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions.
CERTIFICATES, LICENSES, REGISTRATIONS
None required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level in the work environment is usually moderate.
Smoking is not permitted in the workplace and is not allowed except during defined break or lunch periods.